Refund and Returns Policy
Refund & Return Policy
Effective Date: 2/15/2026
At KQScents, each product is carefully crafted and inspected before shipment. Because our candles and fragrance products are handmade in small batches, we maintain a thoughtful return policy to ensure fairness for both our customers and our business.
Returns
We accept returns within 14 days of delivery for items that meet the following conditions:
- Item is unused and unburned
- Item is in original packaging
- Item is in resalable condition
To request a return, please email orders@kqscents.com with your order number and reason for return. If approved, return instructions will be provided.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we sincerely apologize and will make it right.
Please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the item and packaging
We will offer either:
- Replacement item, or
- Full refund
Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
- Used candles
- Burned or altered products
- Opened body or personal care items
- Custom or made-to-order products
- Clearance or final sale items
Refunds
Once your return is received and inspected, you will be notified of approval. If approved:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days, depending on your bank
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.
Order Cancellations
Orders may be canceled within 2 hours of purchase if they have not yet been processed or shipped.
Contact Us
For any return or refund inquiries, please contact:
KQScents Support
📧 info@kqscents.com
🌐 https://kqscents.com
Your satisfaction matters to us. If something isn’t right, we’re here to help make it right.